FAQs
FrequentlyAskedQuestions
Ask us anything

It's a digital jungle out there. We need to stick together. Are you struggling to see the wood for the trees? Hopefully, you'll find some answers below. If not, get in touch and ask our social media team directly. Ask us anything.

Where are you based?

Our team is based in Oxford. Most of our major UK clients are in London. We all enjoy a trip to the Big Smoke. Sometimes our clients like to visit our offices because it gives them the chance to leave London, gain a fresh perspective, and breathe fresh Cotswolds air.

Oxford is just an hour’s train ride away from Marylebone – easy and comfortable. It’s got excellent connections to most other large UK cities, too. Equally, In the last few years, the world has learnt just how much can get done on a quick video call, connecting us all quickly and efficiently, wherever we may be. We’ve been working with our international clients for the best part of a decade. It works.

What social media platforms do you work with?

We work with YouTube, Facebook, Twitter, Instagram, TikTok and Snapchat. Every social platform except LinkedIn. Life is too short for LinkedIn.

Our web team builds their websites in WordPress. Mailchimp powers our email marketing. Ultimately though, we’re less focused on which technology we work with and more interested in the impact we can have with it.

I see lots of celebrities. Do you work with businesses too?

Mass Impressions is rooted in the heart of London’s thriving entertainment industry. Most of our major UK clients are in London. We work with globally renowned personalities, rising stars, talent agencies, production companies and broadcasters. Whilst most of our time is invested in supporting prominent personalities with significant international audiences, we’ve found that expertise naturally lends itself to businesses as they connect with local, national and international markets. We don’t take on much b2b work, but we look to have at least a couple of these projects on the go at any one time. As long as you don’t ask us to work with Linkedin – life is too short!

I have no idea what I need. Can you help?

‘I don’t know’ is often where the most fruitful conversations start. We often find a few good questions, and everyone, you’ll find your way again pretty quickly. We might advise you’re doing just fine without us. We ‘don’t know’ either until we talk to each other. Send us a message, and one of our team will get back to you.

I can’t find any prices on your website. How much are you?

There is no one size fits all. That is what makes our social media management so effective. Everybody is unique, each project different, and requirements shift over time. That’s the nature of a good partnership. We always start by getting to know you, understanding your context, what you would like to achieve and if we are a good fit for each other. We then tailor our suggestions to help you meet those goals and price accordingly. Get in touch today and arrange a no-obligation call, and we can take things from there.

How did you get involved in entertainment?

In 2009, Jack Whitehall had already won several comedy awards and firmly established himself as a rising star. He turned to a fledgling team in Oxford to help manage his social media. He needed a team he could trust in the long run: dedicated, focused, and adaptable as his career progressed. Mass Impressions was born: social media, expertly done. We have worked closely with Jack ever since and helped grow his and many other social media followings into the millions. It’s been quite the ride.

Do you work internationally?

Indeed, we are well-versed in working with clients in the US, Europe and Asia. Our clients are often on the move, filming or touring internationally, so we are with you whether you’re in GMT, EST, or can watch the sunset over the Pacific.

We regularly work with global entertainment brands through our clients – such as Netflix, Disney, Apple, and Amazon Prime. Whilst our typical office hours are Monday – Friday, 10am-6pm (GMT), we know the digital world never sleeps.

Do you take on local work in Oxford?

Keeping our head office in Oxford was a conscious choice. Oxford proudly gives us access to great talent and skills, a cosmopolitan community, and new ideas. But when we need a brief respite from the fast-paced, digital world, we’ve got the beautiful countryside on our doorstep.

Most of our time is invested in supporting prominent personalities to grow substantial international audiences. The expertise gained naturally lends itself to helping local businesses as they look to connect with a broader client base. We don’t take on much local work, but we’re proud to call Oxford home and look to have at least one or two local projects on the go at any one time. It reminds us that home is where the heart is – Oxford.

Do you operate an out-of-hours service?

Yes. Whilst our office hours are Monday – Friday, 10am-6pm, we know the digital world never sleeps. We are well-versed in working with clients in the US, Europe and Asia. The majority of our clients have TV shows going out in the evenings. We value a work-life balance and know we can’t give you our best unless we look after ourselves too, so, if needed, the team tends to share the load after 6pm (GMT). Social media posts can be scheduled in advance. Often a person after hours is essential, though. We can look at a tailored social media management approach to how we manage your social around the clock if it is critical to you.

Do you only work with WordPress?

Yes – almost always. We tend to advise clients against big web projects. They are invariably slow, cumbersome and don’t achieve what they set out to do. Our approach is radically different and much more successful. Talking tech, our web team specialise in WordPress Development, WordPress CMS, Avada Customisation, Shopify, Microsites, landing pages, and conversion rate optimisation. More importantly, all our websites look beautiful, are easy to use, can be updated in-house, and deliver results.

Can we work together virtually?

Of course. We’ve been working this way with our international clients for a decade. It’s often the quickest and easiest way to connect. Location no longer limits with of us. Virtual working wasn’t a new thing for us. It underpins our fast, faff-free delivery. Once we’re working together, it’s even quicker. Most of our clients are extremely busy and on the move; they usually stay in touch via WhatsApp.

Are you currently taking on new clients?

We’re always busy. But we love to meet new people, and there is usually space for the right person. Send us a message, and let’s start talking.

‘Without you, I’d just be shouting jokes into an empty room!’

Jack Whitehall

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Are you struggling to see the wood for the trees? Take a load off. Pull up a chair. The kettle has just boiled. How can we help?
Let's Talk

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Are you struggling to see the wood for the trees? Take a load off. Pull up a chair. The kettle has just boiled. How can we help?
Let's Talk
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